Privacy Policy

1. Introduction

Welcome to Our Big Day ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website.

By using Our Big Day, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Account Information: Name, email address, phone number, and password when you create an account
• Profile Information: Wedding date, location, preferences, and photos you choose to upload
• Vendor Information: Business name, contact details, service categories, and portfolio images (for vendors)
• Payment Information: Billing address and payment card details (processed securely through third-party payment processors)

2.2 Usage Information

We automatically collect certain information about your device and how you interact with our services:

• Device information (model, operating system, unique device identifiers)
• IP address and location data
• App usage patterns, features accessed, and time spent on the app
• Search queries and interactions with vendors

2.3 Communications

We may collect information from your communications with vendors, customer support, and other users through our platform.

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve our wedding planning services
• Account Management: To create and manage your account, process transactions, and send important updates
• Vendor Matching: To connect you with relevant wedding vendors based on your preferences and location
• Communication: To facilitate communication between couples and vendors, and to send service-related notifications
• Personalization: To customize your experience and show relevant content, vendors, and recommendations
• Analytics: To analyze usage patterns, improve our services, and develop new features
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Security: To detect, prevent, and address fraud, security issues, and unauthorized access

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 With Vendors

When you express interest in a vendor or send inquiries, we share your contact information and wedding details with that vendor to facilitate communication.

4.2 Service Providers

We may share information with third-party service providers who perform services on our behalf, such as:

• Payment processing
• Cloud storage and hosting
• Analytics and data analysis
• Customer support services
• Email and messaging services

4.3 Legal Requirements

We may disclose your information if required by law, court order, or governmental authority, or to protect our rights, property, or safety, or that of our users.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4.5 With Your Consent

We may share your information with your explicit consent or at your direction.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security audits and assessments
• Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and personal information. You can delete your account at any time by visiting Delete your account.
• Data Portability: Request a copy of your data in a portable format
• Opt-out: Unsubscribe from marketing communications (you may still receive service-related messages)
• Location Data: Control location sharing through your device settings

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records for legitimate purposes

When you delete your account, we will delete or anonymize your personal information within a reasonable timeframe, except where we are required to retain it by law.

8. Children's Privacy

Our Big Day is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

9. Third-Party Links

Our services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending an email notification to registered users
• Displaying a notice in the app

The "Last Updated" date at the top of this page indicates when the policy was last revised. Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: